ServiceWe offer our customers professional and individual support. User feedback is crucial to be able to drive forward our developments to benefit our user community.
Automation serviceOur experts are
pleased to take on major challenges when it comes to automating tests
or other recurring tasks. We offer a whole range of services – from
individual modules for
expecco, right through to a fast and attractive all-in-one solution.
tests or other recurring tasks. We offer a whole range of services –
from individual modules for expecco, right through to a fast and
attractive all-in-one solution.
For more information, please
contact us to arrange a free initial consultation.
TrainingThe service
team also offers regular training courses held at our site. For optimum
results, numbers are restricted to a maximum of 10 participants.
Past
experience has shown that a two- to three-day training course is
sufficient to enable customers to work independently afterwards, even
with more complex requirements. We would also be pleased to hold
training courses at your site or organize customer-specific online
coaching. In this way, we can focus more closely on your specific
requirements and agree a date for the training convenient to both
parties. Please
contact us if you would like more information on the training we offer.
Support and maintenance In the first year after purchase, all our products come with maintenance and a certain number of support points. Customers can then extend the support and maintenance contract for a further year at 20% of the list price. Support is provided via a fair points system. Customers receive a specific number of support points with each purchase they make. New support points are added each year – depending on the purchase price – when the support and maintenance contract is extended.One support point corresponds to 15 minutes of telephone or online support. Queries by e-mail count as one support point. It is possible to purchase additional support points:
- 5 support points cost EUR 270,00
- 10 support points cost EUR 500,00
- 20 support points cost EUR 800,00
- 30 support points cost EUR 1.050,00
- 50 support points cost EUR 1,500
Maintenance includes:
- An update service (debugging, small and large updates)
- Access to our error database