Support and Maintenance In the first year after the purchase, all our products come with maintenance services and a certain number of support points. The number of points is higher in the first year, because it contains a installation service. Customers can then extend the support and maintenance contract for another year at 20% of the list price. Support is provided via a fair points system. Customers receive a specific number of support points with each purchase they make. New support points are added each year – depending on the purchase price – when the support and maintenance contract is extended.

One support point corresponds to 15 minutes of telephone or online support. Queries by e-mail count as one support point. It is possible to purchase additional support points:

• 5 Support-points cost EUR

  270,00

• 10 Support-points cost EUR

  500,00

• 20 Support-points cost EUR

  800,00

• 30 Support-points cost EUR

  1.050,00

• 50 Support-points cost EUR

  1.500,00

Maintenance includes:

• An update service (updates within one versionline)
• Access to our error database