We are a medium-sized company.
Since we have organized ourselves into small, effective teams, our decision paths are short and our processes un-bureaucratically fast.
 

Update Service
We strongly recommend to also order the update-service when buying expecco.

• Updates are twice (2x) a year.
• Update Service must be purchased annually.
• For any additional support, support points can be purchased in different sized packages.

Support
The support is accounted to our support points systems. For this, support points can be purchased in different sized packages.

1. Each customer has a direct line to eXept as well as a personal e-mail address and telephone extension. Our staff is available from Monday to Friday between 7:00am and 6:00pm.
2. All questions can be entered into our forum. We are always ready to answer your questions promptly.
3. All customers also receive access to our web-based management plattform expeccoNET, where the defect module can be used without any charge. Defects are charged via our support points system and clearly organized.

Customers which have ordered our support services, receive a free access to our web-based quality management platform expeccoNET. Our customers can manage errors and open questions about our products directly in expeccoNET as well as account support points. The recorded errors are prioritized and processed accordingly, while everyone involved has an overview of the remaining points.

Please contact us for more information on support points.